Privacy & Policy

At NHSC, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us online or use our health and wellness services.

1. Who We Are

NHSC is a healthcare provider offering a range of mental and physical health services. We are committed to safeguarding your privacy and maintaining transparency in how we handle your information.

2. What Information We Collect

We collect the following types of personal data:

• Identity & Contact Info: Name, email address, phone number, address
• Health Information: Medical history, treatment notes, appointment data (with consent)
• Device & Usage Data: IP address, browser type, session data, cookie information
• Communication Data: Your messages, feedback, inquiries, or reviews

3. Why We Collect Your Information

We use your information to:

• Provide medical, mental health, and wellness services
• Manage appointments, assessments, and follow-ups
• Customize your experience on our website
• Communicate with you about service updates or promotions
• Meet legal, regulatory, and quality standards
• We do not sell your personal information.

4. How We Collect Your Information

We gather information through:

• Direct input (e.g., booking forms, consultations)
• Cookies and similar technologies
• Communication via email, phone, or our contact forms
• Third-party tools for analytics or performance tracking 

5. Your Privacy Rights

Depending on your location and applicable law, you have rights such as:

• Accessing your personal data
• Correcting inaccuracies
• Requesting deletion
• Restricting or objecting to processing
• Data portability
• Withdrawing consent at any time
• To exercise these rights, contact us at info@newhealingsolutions.co.uk

6. Cookie Usage

We use cookies to improve website functionality, personalize your experience, and analyze usage. You can adjust your cookie preferences via your browser.

For more, see our [Cookie Policy].

7. Sharing Your Information

We may share your data with:

• Service providers (e.g., IT systems, appointment platforms)
• Healthcare professionals within your care team
• Legal authorities when required
• Regulatory bodies such as the Care Quality Commission (CQC)
• We only share the minimum necessary data, under strict confidentiality.

8. How We Protect Your Information

We implement technical, organizational, and administrative safeguards including:

• SSL encryption
• Secure server infrastructure
• Access controls and staff training
• Data minimization principles

9. Data Retention

We retain your data only for as long as needed to fulfill services and comply with legal requirements. When no longer needed, data is securely deleted.

10. CQC & Regulatory Compliance

NHSC is regulated by the Care Quality Commission (CQC) and operates under high standards of clinical governance.

11. Children's Privacy

Our services are intended for users aged 18 and above. If we become aware of data collected from individuals under 18 without parental consent, we will delete it promptly.

12. International Data Transfers

If your data is transferred outside your country, we ensure it’s protected under appropriate legal safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections.

13. Updates to This Privacy Policy

We may update this policy periodically. If significant changes are made, we’ll notify you via email or through our website.